Refund policy
Last updated: June 30, 2026
At Marllowe, we want you to feel confident about every purchase. If something isn't quite right, we keep the return process clear and straightforward.
30-Day Returns
You have the right to return your order within 30 days of receiving it. Items must be unused, in their original condition, and sent back with all original packaging, tags, and accessories. Our support team is always on hand to guide you through it.
There are no restocking fees. We don't charge any restocking costs for returns.
Return Overview
- You may return your order within 30 days from the date of delivery.
- Returned items must be unused and in their original condition, including all packaging and accessories.
- Our customer support team will assist you at every step.
- There are no restocking fees.
Return Costs
If your item is defective, damaged, or incorrect, the return is free of charge — we'll cover the return shipping. This applies when a product arrives faulty, is damaged in transit, or is different from what you ordered.
If you're returning an item because you changed your mind, ordered the wrong product, or it doesn't fit, the cost of return shipping is your responsibility. Original shipping fees are non-refundable.
How to Return an Item
To start a return, email support@marllowe.co.uk with your order number and the reason for the return.
Carefully repackage the item in its original packaging, including all accessories, tags, and documents.
Customers arrange and pay for their own return label and ship the item back using a tracked service. Marllowe does not supply return labels.
Once your return is approved, you'll receive instructions on how and where to send your item. Returns must be sent by post. Please follow the guidance in that email and use the recommended shipping method where possible.
Refunds
When your return arrives, we'll inspect it to make sure it meets our return conditions.
Once approved, your refund is issued to the original payment method. Refunds are typically processed within 10 business days. Your bank or payment provider may need additional time before the funds appear in your account.
Exchanges
If you'd like to exchange an item for a different size, colour, or product, just contact us at support@marllowe.co.uk and we'll be happy to arrange it.
Non-Returnable Items
For hygiene and safety reasons, certain products can't be returned. These items are clearly marked as non-returnable on their product pages.
Need Help?
You'll find more on our FAQ page, or reach our support team any time at support@marllowe.co.uk. We're always here to help.
Contact Information
Website: marllowe.co.uk
Business Name: DECORE DELIGHT LTD
Company Number: 15903117
Registered Office: 103-113 Regent St., London W1B 4HL, United Kingdom (Not a visiting Address or Return Address)
Email: support@marllowe.co.uk
Phone Number: +44 7446 262841
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT+00:00)
We aim to respond to all enquiries within 1–2 business days.