Privacy policy
Last updated: August 22, 2026
This Privacy Policy explains how Marllowe (“we”, “us” or “our”), a trading name of DECORE DELIGHT LTD, collects, uses and protects personal information when you visit https://marllowe.co.uk, place an order or otherwise use our services.
We process personal data under applicable data-protection law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, the EU General Data Protection Regulation (GDPR) and California Consumer Privacy Act and California Privacy Rights Act (CCPA/CPRA).
Information we collect
We may collect:
• Contact and delivery information, including your name, email address, phone number and addresses.
• Order, transaction, return and customer-support information.
• Payment-related information processed securely by our payment providers. We do not store complete card details.
• Account information if you create an account.
• Device, browser, IP address, cookie, website-usage and interaction information.
• Marketing preferences and communications with us.
• Information supplied by payment providers, fulfilment partners, carriers, fraud-prevention providers, analytics providers and advertising platforms.
Why we use personal information and our lawful bases
We use personal information to:
• Process payments, fulfil orders, provide delivery updates, handle returns and provide customer support. This is necessary to perform our contract with you.
• Maintain tax, accounting and other records and respond to lawful requests. This is necessary to comply with legal obligations.
• Prevent fraud, secure and improve the website, analyse performance and manage our business. We rely on our legitimate interests where those interests are not overridden by your rights.
• Send marketing communications and use non-essential cookies where consent is required. You may withdraw consent at any time.
If information is required to process an order and you do not provide it, we may be unable to accept or fulfil the order.
Cookies and similar technologies
We use essential cookies to operate the website and checkout. With your permission where required, we also use analytics, functionality and advertising cookies. You can accept, decline or manage non-essential cookies through the website’s cookie controls. Browser settings can also restrict cookies, although some website functions may then be unavailable.
Personalised advertising
With your permission where required, information about your device and website activity may be shared with advertising and analytics partners, including Google, to measure campaigns and provide personalised advertising. You can change your cookie preferences and use the advertising controls offered by those providers.
How we share information
We share personal information only when reasonably necessary with categories of providers such as:
• Shopify, which hosts our store and checkout.
• Payment providers and fraud-prevention services.
• Fulfilment partners, warehouses and delivery carriers.
• Customer-service, email and IT providers.
• Analytics and advertising providers, including Google where enabled.
• Professional advisers, regulators, courts or public authorities where required.
• A buyer or successor if our business or assets are reorganised or sold.
We do not sell personal information for money. Certain advertising disclosures may be treated as “sharing” under California law. Eligible California residents may request to opt out by changing cookie preferences or contacting us.
International transfers
Some service providers may process information outside the United Kingdom. Where required, we use recognised safeguards, such as adequacy regulations or approved contractual protections. Contact us if you would like more information about the safeguards relevant to your data.
Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, fraud prevention and legal, tax or accounting requirements. Retention periods vary according to the type of information and applicable obligations. We securely delete or anonymise information when it is no longer required.
Your rights
Depending on your location and the lawful basis used, you may have rights to:
• Access your personal information.
• Correct inaccurate information.
• Request deletion.
• Restrict or object to processing.
• Receive portable data.
• Withdraw consent at any time where processing relies on consent.
• Opt out of certain advertising disclosures or the sale or sharing of personal information where applicable.
• Complain to a data-protection authority.
UK residents may complain to the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/. Please contact us first if you are comfortable doing so, as we would welcome the opportunity to resolve your concern.
To exercise a privacy right, email support@marllowe.co.uk. We may request information reasonably necessary to verify your identity. We will not discriminate against you for exercising an applicable privacy right.
Children
Our services are not directed to children under 18, and we do not knowingly collect their personal information. Contact us if you believe a child has provided information to us.
Security
We use reasonable technical and organisational safeguards designed to protect personal information. No online system can be guaranteed completely secure.
Changes to this policy
We may update this policy when our practices, services or legal obligations change. The current version and its “Last updated” date will be published on this page.
Contact information
Trading name: Marllowe
Legal business name: DECORE DELIGHT LTD
Company number: 15903117
Registered office: Yahya Accountancy, 164 West Hendon Broadway, London, NW9 7AA
Registered office only — not a visiting or returns address.
Email: support@marllowe.co.uk
Phone: +44 7446 262841
Hours: Monday–Friday, 9:00 AM–5:00 PM UK time
Response time: 1–2 business days