Privacy policy

Last updated: June 30, 2026

This Privacy Policy explains how Marllowe ("we", "us", or "our") collects, uses, and protects your personal information when you visit marllowe.co.uk (the "Website"), place an order, or otherwise interact with us (together, the "Services").

We process personal data in line with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

Please read this Privacy Policy carefully.

Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any updates are published on this page and the "Last updated" date is adjusted accordingly.

How We Collect and Use Personal Information

To run and improve our Services, we collect personal information from a few sources. We use it to communicate with you, process orders, meet legal obligations, enforce our terms, and protect both our customers and our business.

What Information We Collect

Information You Provide

When you use our Services, you may provide:

  • Your name, email address, phone number, and delivery address
  • Billing and payment-related information (handled securely by our payment providers)
  • Order and transaction details
  • Messages sent to our customer support team

Information Collected Automatically

When you browse our Website, we may automatically collect:

  • IP address
  • Device and browser details
  • Pages visited and interaction data
  • Cookie and tracking information

This data helps us improve performance and the experience of using the site.

Information from Third Parties

We may receive limited information from trusted partners such as:

  • Payment processors
  • Shipping and logistics providers
  • Analytics and marketing platforms

These partners only receive the data needed to perform their services.

How We Use Your Information

We use personal information to:

  • Process and fulfil orders
  • Communicate about purchases, returns, or support requests
  • Provide customer service
  • Improve our Website and Services
  • Send marketing communications where legally permitted
  • Prevent fraud and strengthen security
  • Comply with legal and regulatory obligations

Cookies

We use cookies and similar technologies to enable core website functions, analyse performance, and improve the experience. You can manage cookies through your browser settings. Disabling cookies may affect certain features of the Website.

Sharing of Information

We share personal data only when necessary, with:

  • Service providers supporting our operations
  • Payment and delivery partners
  • Analytics and marketing providers
  • Legal or regulatory authorities when required by law

We do not sell your personal data.

Third-Party Websites

Our Website may contain links to external sites we don't operate. We're not responsible for their content or privacy practices. Please review their privacy policies before sharing personal information.

Targeted advertising

Your Personal Information may be used for advertising purposes. You can limit these advertisements by adjusting your preferences:

Facebook – Advertising settings
Google – Advertising settings
Bing – Advertising settings

Children's Privacy

Our Services aren't intended for anyone under 18. We don't knowingly collect personal data from children. If you believe a child has shared data with us, please contact us so we can remove it.

Data Security & Retention

We take appropriate technical and organisational measures to protect your information. No system can be guaranteed completely secure, but we work to safeguard your data against unauthorised access.

We keep personal data only as long as necessary to:

  • Fulfil orders
  • Meet legal, tax, or accounting requirements
  • Resolve disputes and enforce agreements

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion
  • Restrict or object to processing
  • Withdraw consent
  • Request data portability
  • Lodge a complaint with a data protection authority

To exercise your rights, contact us at support@marllowe.co.uk. We may need to verify your identity before responding.

International Transfers

Your personal information may be stored or processed outside your country of residence. Where this happens, we ensure appropriate safeguards are in place in line with applicable data protection laws.

Contact Information

Website: marllowe.co.uk
Business Name: DECORE DELIGHT LTD
Company Number: 15903117
Registered Office: 103-113 Regent St., London W1B 4HL, United Kingdom (Not a visiting Address or Return Address)
Email: support@marllowe.co.uk
Phone Number: +44 7446 262841

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT+00:00)

We aim to respond to all enquiries within 1–2 business days.